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Connect over WebRTC or PSTN and stream audio in real time.
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600 California St, San Francisco, CA 9410801 / THE PRODUCT
Run phone operations at the scale of one — or ten thousand.
Telecalling Agent is an AI voice platform that places and receives phone calls on a business's behalf. It qualifies leads, books appointments, answers routine questions, and updates business systems automatically.
Manual calling operations do not scale: every rep is limited to one conversation at a time, and every campaign depends on consistent script execution. Telecalling Agent connects individual calls and full outbound campaigns in one workflow.
Inbound + outboundOne conversational engine for both directions.
Context connectedTranscripts, contact records, and actions stay linked.
Real telephonyBuilt for WebRTC and standard phone lines.
02 / THE CONVERSATION PIPELINE
Every conversation moves from signal to action.
Each stage is a distinct engineering component, making the system auditable, debuggable, and extensible rather than a single monolithic AI black box.
Understand
Convert speech to text, identify intent, and extract entities.
Ground
Retrieve accurate answers from indexed business knowledge.
Converse
Respond in the configured persona's voice and tone.
Act
Book, update, tag, or trigger the next business workflow.
03 / PLATFORM ARCHITECTURE
Five coordinated layers keep the platform adaptable.
Each layer can be improved, scaled, or extended independently while the complete call-to-action path remains connected.
04 / KEY CAPABILITIES
Everything needed to turn calls into repeatable workflows.
Comprehensive conversational and operational capabilities built to automate routine telephony while maintaining precision, reliability, and CRM synchronization.
01 / AUTOMATION
Inbound & Outbound Call Automation
Handle incoming calls and initiate individual or campaign-based outbound calls through the same platform.
02 / QUALIFICATION
AI Lead Qualification
Collect prospect information during conversations and score responses against configured qualification criteria.
03 / SCHEDULING
Appointment Scheduling
Check availability, book appointments, confirm bookings, and support rescheduling through natural conversation.
04 / PERSONA BUILDER
No-Code Persona Builder
Configure the agent's voice, tone, and conversation boundaries without writing code.
05 / CAMPAIGN MANAGEMENT
Campaign & Contact Management
Import contacts from CSV or Excel, manage calling campaigns, and track lead-level activity.
06 / KNOWLEDGE GROUNDING
Dynamic Knowledge Grounding
Retrieve answers from indexed business documents instead of generating from model memory alone.
07 / SYSTEM INTEGRATION
CRM & Calendar Integration
Connect calling workflows to Zoho CRM, Google Calendar, and Microsoft Outlook out of the box.
08 / AUDIT & ANALYTICS
Call History & Analytics
Retain transcripts, recordings, metadata, and performance metrics for every call.
Roadmap: Voicemail detection, warm transfer, batch-calling infrastructure at scale, branded caller ID, and TCPA/DNC compliance tooling are not presented as shipped capabilities.
05 / PRICING MODEL
One bill instead of several AI line items.
Telecalling Agent's per-minute rate covers speech-to-text, the language model, text-to-speech, orchestration, and campaign management in one rate.
One number and one bill across the voice AI stack.
A low headline fee can become several invoices to reconcile.
Some platforms in this category offer capabilities Telecalling Agent does not yet ship, including warm transfer, branded caller ID, and batch calling at scale. Evaluate those trade-offs alongside cost and campaign-management needs.
06 / BUSINESS IMPACT
Free capacity for the conversations that need people.
Illustrative model for a 25-seat outbound team: automation reduces repetitive call work while keeping the operating record connected.
Based on an internal cost model using industry-average fully-loaded telecaller compensation. Actual results depend on call volume, script complexity, and team structure.
07 / WHO IT IS FOR
Calling workflows built for business operations.
Sales Outreach
Automate repetitive prospecting calls, qualify leads, and pass warm conversations to a rep with full context.
Customer Service
Handle routine inbound requests such as order status, account questions, and basic troubleshooting.
Appointment Operations
Run confirmations, scheduling, rescheduling, and reminder calls without manual dialing.
Follow-Up Campaigns
Adjust structured outbound sequences based on how the previous call ended.
08 / INTEGRATIONS
Connect calling workflows to the systems you already run.
Use Zoho CRM, Google Calendar, Microsoft Outlook, and CSV/Excel contact management as part of the same operating flow.
09 / SECURITY & TRUST
Clear claims, grounded in what the platform supports.
Calls, transcripts, and contact data are encrypted in transit and at rest. Access to call recordings and campaign data is role-based.
Specific certifications and compliance tooling will be added only when they are verifiable and shipped.
10 / QUESTIONS & ANSWERS
Frequently asked questions.
Learn more about latency benchmarks, calendar synchronisation, telephony line provisioning, and privacy compliance.
Have a telephony or workflow inquiry?
Our voice AI architects can evaluate your telephony infrastructure, CRM requirements, and call volumes.
Talk to an Architect11 / NEXT STEP